Level 1 Training :
Our tech support teams are provided with multiple levels of training to ensure the highest quality of service. When new team member join the support team, a detailed training program is implemented. This program consists of both classroom and hands-on training. Each week the trainee is evaluated for product knowledge by peers. All trainees are also trained on written communication, verbal communication and cultural nuances for the project.
On completion of this training the trainee is ready to work as part of the support team. Initially the new support engineer works with a mentor within the support team. This period may range from a few days to a few weeks. After completion of this period the support engineer is assigned independent responsibility to handle end user issues.